Refund policy

Returns & Refund Policy

At Graceful Roots, each item is made especially for you when your order is placed. Because our products are made to order, we do not accept returns or exchanges for incorrect size selection, color choice, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue. Once the issue is reviewed and approved, we will arrange a replacement or refund at no additional cost to you.

Sizing

Please review the size chart provided on the product page before placing your order. Because each item is made specifically for your order, we are unable to offer returns or exchanges due to ordering the wrong size.

Order Changes & Cancellations

We begin processing orders shortly after they are placed. If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered production.

Lost or Missing Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so we can investigate the shipment and determine the appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

Questions or Problems With Your Order

We want you to love your Graceful Roots purchase. If there is a problem with your order, please contact us and give us the opportunity to make it right.

Graceful Roots
Customer Care: customercare@shopgracefulroots.com