Shipping policy

 

Shipping Policy

Thank you for shopping with Graceful Roots! Each of our products is made to order especially for you.

Processing & Production

Because our products are made to order, please allow time for your item to be produced before it ships. Most orders are prepared for shipment within approximately 2–7 business days. Production times may be longer during holidays, high-volume periods, or due to circumstances outside our control.

Shipping Times

Shipping time begins after your order has been produced. Estimated delivery times shown during checkout are estimates and are not guaranteed. Delivery times may vary depending on your location, shipping carrier, weather, holidays, and other carrier delays.

Shipping Rates

Shipping charges are calculated based on the products in your order and destination. Your applicable shipping cost will be displayed at checkout before you complete your purchase.

Tracking

When tracking is available, you will receive tracking information after your order ships. Please allow time for the carrier to update tracking information after your shipping notification is sent.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order. If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us and we will help investigate the shipment.

Multiple Packages

Items in the same order may occasionally be produced or shipped separately. If this happens, you may receive more than one package and tracking number.

Questions About Your Order

Please contact us if you have questions about your shipment.

Graceful Roots
Customer Care: customercare@shopgracefulroots.com